Accredited Customer Service Training | Hospitality Training Services

Accredited Customer Service Training

Training Services

WorldHost is the world-class training programme, developed by the Province of British Columbia and under licence from People 1st, the Sector Skills Council for the UK hospitality industry.

Their training programmes are engaging and energetic, comprehensively covering the customer service skills required across a variety of industries where customer service is key to business success.

We are currently delivering the ‘Principle of Customer Service’ programme. This one day course focuses on the fundamentals of customer service order to enhance service skills, behaviour and professionalism. The course is suitable for anyone in a customer service role, and for any business seeking to improve customer loyalty, build brand reputation and stay ahead of the competition.

This course can be run as an in-house event, upon your own premises, for up to 15 attendees. Alternatively, check our events page for the next available open course in Sheffield, South Yorkshire.

Download the information sheet for more details, or contact us now to find out more and discuss your needs.

Accredited Customer Service Training

WorldHost Principles Of Customer Service — 624kb PDF

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Client Testimonials

“ James was able to assist my business across several areas, improving systems, operational activity, health and safety, HR issues and an overall support in pressured times. ”

— A. Mayland, Vittles

“ ...an enthusiastic training provider, adapting the courses to fit in with the needs of the business and giving full support to the trainees throughout. ”

— C. Wilson, Director, Lynx Services

“ Excellent understanding of the legal requirements within the catering industry...We would recommend cena to anyone needing HR support tailored to suit the needs of their business.”

— D. Spanier, Abbeydale Golf Club

“ A complex hotel audit was professionally executed...A truly professional outfit with hospitality and good practice at the heart of it all!”

— Peter Martin, General Manager, The Croft Hotel

“ We commissioned Cena to implement a group Food Safety System...We were very impressed by Cena's "can do" attitude, pragmatic approach, and importantly their ‘after care service'”

— Richard Cooke, Group Business Development Manager, Options Group

“ We hired James to create some teaching material...and highly recommend him for his professionalism and industry knowledge. Top Qualities: Great Results, Expert, High Integrity.”

— Anne-Marie McDermott, Lecturer, Coventry University College

“ …I found James to be very responsive and flexible in his approach to meeting our exact requirements. His knowledge of food safety and assessment criteria has proved most valuable…”

— Mark Wilson, Head of Products, The Test Factory

Worldhost Licensed Trader, Chartered Institute of Environmental Health - CEIH Registered Centre, Aim Awards, NOCN