Key Principles of Management & Leadership | Hospitality Training Services

Key Principles of Management & Leadership

Training Services

This course is intended to identify and develop the key skills required by managers and supervisors so that they are better prepared to meet the challenges and demands of managing a business. Attendees will gain the support and confidence to effectively manage their teams; and a successful and profitable business.

Objectives:
• Recognise the role and responsibilities of managers
• Understand management techniques to deal with common issues
• Know how to effectively delegate work and set objectives
• Appreciate the importance of quality in the workplace

Content:
• The functions of management.
• The skills of effective leadership.
• Methods of managing conflict.
• Motivation through effective leadership.
• Methods of delegation.
• Setting work objectives with team members.
• Developing a quality culture in the workplace.

Duration:
• 1 day

Progression:
• This course forms part of the ‘Principles in Management Programme‘. Additional courses within the programme include: Appraising and Developing Staff, Managing the Delivery of Customer Service, and Improving Your Own Management and Leadership Performance.
• Successful completion of all 4 modules can lead to the NOCN Level 3 Certificate in Principles of Management (QCF) Qualification.

Course dates:
• This course can be delivered as part of an in-house training programme, within your own business.
• Alternatively, please view our events page for upcoming open courses in Sheffield

Key Principles of Management & Leadership

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Client Testimonials

“ We commissioned Cena to implement a group Food Safety System...We were very impressed by Cena's "can do" attitude, pragmatic approach, and importantly their ‘after care service'”

— Richard Cooke, Group Business Development Manager, Options Group

“ …I found James to be very responsive and flexible in his approach to meeting our exact requirements. His knowledge of food safety and assessment criteria has proved most valuable…”

— Mark Wilson, Head of Products, The Test Factory

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— Anne-Marie McDermott, Lecturer, Coventry University College

“ A complex hotel audit was professionally executed...A truly professional outfit with hospitality and good practice at the heart of it all!”

— Peter Martin, General Manager, The Croft Hotel

“ James was able to assist my business across several areas, improving systems, operational activity, health and safety, HR issues and an overall support in pressured times. ”

— A. Mayland, Vittles

“ Excellent understanding of the legal requirements within the catering industry...We would recommend cena to anyone needing HR support tailored to suit the needs of their business.”

— D. Spanier, Abbeydale Golf Club

“ ...an enthusiastic training provider, adapting the courses to fit in with the needs of the business and giving full support to the trainees throughout. ”

— C. Wilson, Director, Lynx Services

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