Appraising and Developing Staff | Hospitality Training Services

Appraising and Developing Staff

Training Services

Appraising and developing staff is essential to the role of managers. Identifying how to develop and run successful review meetings will lead to a more empowered and motivated workforce. Attendees will develop effective communication and objective setting skills to manage the performance of their staff and optimise development opportunities to improve business success.

Objectives:
• Recognise the importance of appraising staff
• Know how to evaluate the performance of staff
• Understand how to provide learning and development opportunities to staff

Content:
• The purpose of appraisals as a tool to develop staff.
• Preparing for appraisal meetings.
• Interview techniques in appraisal interviews.
• Methods of measuring work performance.
• Common pitfalls with evaluating work performance.
• Providing 360 degree feedback.
• Learning styles and methods of learning.
• Setting learning and development objectives.
• Overcoming resistance to change.

Duration:
• 1 day

Progression:
• This course forms part of the ‘Principles of Management Programme’. Additional courses within the programme include: Key Principles of Management and Leadership, Managing the Delivery of Customer Service, and Improving Your Own Management and Leadership Performance.
• Successful completion of all 4 modules can lead to the NOCN Level 3 Certificate in Principles of Management (QCF) Qualification.

Course dates:
• This course can be delivered as part of an in-house training programme, within your own business.
• Alternatively, please view our events page for upcoming open courses in Sheffield

Appraising and Developing Staff

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Client Testimonials

“ …I found James to be very responsive and flexible in his approach to meeting our exact requirements. His knowledge of food safety and assessment criteria has proved most valuable…”

— Mark Wilson, Head of Products, The Test Factory

“ James was able to assist my business across several areas, improving systems, operational activity, health and safety, HR issues and an overall support in pressured times. ”

— A. Mayland, Vittles

“ We hired James to create some teaching material...and highly recommend him for his professionalism and industry knowledge. Top Qualities: Great Results, Expert, High Integrity.”

— Anne-Marie McDermott, Lecturer, Coventry University College

“ We commissioned Cena to implement a group Food Safety System...We were very impressed by Cena's "can do" attitude, pragmatic approach, and importantly their ‘after care service'”

— Richard Cooke, Group Business Development Manager, Options Group

“ ...an enthusiastic training provider, adapting the courses to fit in with the needs of the business and giving full support to the trainees throughout. ”

— C. Wilson, Director, Lynx Services

“ Excellent understanding of the legal requirements within the catering industry...We would recommend cena to anyone needing HR support tailored to suit the needs of their business.”

— D. Spanier, Abbeydale Golf Club

“ A complex hotel audit was professionally executed...A truly professional outfit with hospitality and good practice at the heart of it all!”

— Peter Martin, General Manager, The Croft Hotel

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