Case Study: Vittles Cafe

Case Study: Vittles Cafe

Case Studies

Management consultancy to an independent cafe, assisting in improving team performance, customer service and profitability.

Case Study: Vittles Cafe

Vittles is an independent café located in a popular suburb of Sheffield. Although trading in one form or another as a café, restaurant or bistro for the last two decades, the business had recently changed ownership. The new owner was keen to make some much needed improvements, to enhance the success and profitability of the business.

cena was brought in as a management consultancy to support the new business owner in making necessary changes. From initial consultations to listen and identify their needs, we were able to put together a plan of action and mentor the owner to overcome issues in team performance, legal compliance and profitability.

Employee engagement was driven through 360 degree feedback, improved empowerment and team building activities. Guidance was provided in recruitment and induction procedures to further strengthen team performance. The empowered team embraced and contributed to new and innovative ways of working, influencing new menu items, identifying and supporting new revenue streams and supporting improvements in overall standards.

To enhance legal compliance, an overall audit of the health & safety and food safety procedures was implemented. These activities resulted in an improved structure to daily duties, more effective monitoring, greater due diligence and a 5* hygiene rating at the next food safety inspection.

A coaching role was provided to support the business owner, offering advice and guidance when needed, and sometimes as just pair of ears for listening and sounding off ideas. Advice was given in areas such as team leadership and performance management, refurbishments and product development.

Following on from the initial project, on-going support has been provided in areas of team leadership, performance management and in providing a continual source of reassurance and assistance. The business has seen positive revenue growth, a high level of team retention and consistent positive customer feedback.

“cena was able to assist my business across several areas, improving systems, operational activity, health and safety, HR issues and an overall support in pressured times. I always found cena to be professional, supportive, timely, and flexible in where/how the project was undertaken. I would have no hesitation in recommending cena to any business in the future.”

-A. Mayland, Owner, Vittles

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Client Testimonials

“ James was able to assist my business across several areas, improving systems, operational activity, health and safety, HR issues and an overall support in pressured times. ”

— A. Mayland, Vittles

“ We hired James to create some teaching material...and highly recommend him for his professionalism and industry knowledge. Top Qualities: Great Results, Expert, High Integrity.”

— Anne-Marie McDermott, Lecturer, Coventry University College

“ …I found James to be very responsive and flexible in his approach to meeting our exact requirements. His knowledge of food safety and assessment criteria has proved most valuable…”

— Mark Wilson, Head of Products, The Test Factory

“ A complex hotel audit was professionally executed...A truly professional outfit with hospitality and good practice at the heart of it all!”

— Peter Martin, General Manager, The Croft Hotel

“ We commissioned Cena to implement a group Food Safety System...We were very impressed by Cena's "can do" attitude, pragmatic approach, and importantly their ‘after care service'”

— Richard Cooke, Group Business Development Manager, Options Group

“ enthusiastic training provider, adapting the courses to fit in with the needs of the business and giving full support to the trainees throughout. ”

— C. Wilson, Director, Lynx Services

“ Excellent understanding of the legal requirements within the catering industry...We would recommend cena to anyone needing HR support tailored to suit the needs of their business.”

— D. Spanier, Abbeydale Golf Club