New Business Support | Hospitality Consulting ServicesManagement Services | Hospitality Consulting ServicesHuman Resources | Hospitality Consulting ServicesRecruitment and Training | Hospitality Consulting ServicesFood Safety / Health & Safety | Hospitality Consulting ServicesMystery Diner / Quality Audits | Hospitality Consulting ServicesCost Control | Hospitality Consulting ServicesBusiness Analysis / Business Health Check | Hospitality Consulting ServicesMarketing and Design | Hospitality Consulting Services

New Business Support

Management Services

Human Resources

Recruitment and Training

Food Safety / Health & Safety

Mystery Diner / Quality Audits

Cost Control

Business Analysis / Business Health Check

Marketing and Design

Consulting Services

Starting a new business can be one of the most exciting and rewarding things we do. Yet with almost 20% of new businesses failing within the first year and close to 50% not reaching their third birthday, getting it right at the start is critical to success.

If you are thinking about developing a new bar, restaurant or hotel, or re-launching an existing one, we can provide advice and support from early planning through to the opening day and beyond. From preparing feasibility studies and business plans, through to engaging and coordinating contractors, suppliers and employees, we can assist you every step of the way.

Our Yorkshire based consultants and associates have expertise across numerous disciplines including: facilities design and installation, interior design, menu development, recruitment and training, health and safety, procurement, marketing and finance.

Don’t be another statistic, let us help you get it right first time.

Effective management performance is essential in achieving long term business goals. Without this, profits will not be optimised, team motivation and productivity may decline and reputations can suffer.

To ensure management teams maintain high standards and efficient business performance, we can provide monitoring services, with structured reporting systems to observe key performance indicators.

To support manager development we provide coaching and mentoring services, performance reviews and training programmes, to enhance management efficiency within your business.

Any of our services can be combined to provide a complete solution to your business needs and can be provided on a short term or ongoing basis, dependant on your needs.

Your employees should be your most valuable assets. Ensuring their training, development and welfare needs are met will lead to a motivated, productive and skilled workforce.

In partnership with leading human resource and legal specialists, we can provide your business with essential support in human resources. Through implementing employment policies and procedures and providing access to professional advice and guidance, your business can benefit from effective HR management and ensure compliance with current employment law.

To view the full range of services we can support you with, download the list of services below.

Human Resources Services — 1,010kb PDF

Your employees are the best ambassadors of your business.

Successful selection followed by effective training are the essential building blocks in developing a skilled and competent workforce, capable of realising business objectives.

We can support recruitment and then training of your staff. From induction through to structured training programmes, we can equip your team with the skills they need to deliver optimum performance for your business.

See our training services pages for further details on the training we can provide.

The health, safety and welfare of employees and customers is vital to the success of every business; and successful management of this area is essential in complying with legislation.

We can support you in protecting your business, team and customers. Better control in these areas will not only improve protection, but can also increase the efficiency of operations and enhance profits.

We provide professional advice and implement a range of audits, policies and procedures to ensure businesses operate within the law and protect the people they are involved with.

Our services include developing health & safety and food safety policies, site inspections and audits, risk assessments and HACCP based food safety management systems. We can provide a range of training courses to meet the needs of front-line employees and managers, both in-house at your premises or at one of our open courses in Sheffield, South Yorkshire.

To view the full range of services, download the list of services below.

Health and Safety/ Food Safety Services — 464kb PDF

Continual review and improvement of your product and service offering is a key tool in meeting service standards and customer satisfaction.

To ensure the consistent quality of your products and services, we can implement mystery diner or shopper programmes. We will carry out regular audits to monitor your business, focusing on customer service, product quality, value for money, facilities, and operational efficiencies. Our audits can be tailored to suit your specific brand standards and all our auditors are experts within their chosen fields.

We conduct the following quality audits:
• Mystery diner audits
• Mystery shopper audits
• Food safety audits
• Health & safety audits
• HR audits
• Financial audits
• Sustainability audits
• Food waste audits

We provide comprehensive coverage across Sheffield and Yorkshire for our mystery diner and mystery shopper programmes. All of our audits can also be conducted on a national scale.

Please get in touch to find out more about how we can help improve your business performance and profitability.

With ever increasing business costs, effective controls are essential to achieving healthy profit margins.

We can support effective cost control of your food and drink products by implementing stock control systems. To help you achieve targeted profits we can assist with menu analysis and development, and procurement services.

To enhance team efficiencies and increase productivity,we can implement labour cost control systems.

Regardless of the size of your business, we can identify the right systems to fit any budget.

Understanding your current business performance is essential in identifying cost savings and opportunities for growth and increased profitability.

We can analyse your current operations to identify where your business can improve efficiency, quality and profits. We will study each aspect of your business to identify cost savings and opportunities to enhance your current offerings and profitability, presenting a detailed report of our findings with a recommended course of action. We can provide additional management coaching as you lead the improvements or facilitate implementation of the actions, dependent upon your individual requirements.

For a quick self-assessment of your own business, complete our complimentary hospitality business health check in the attached document.

Business Health Check — 311kb PDF

Ensuring a consistent identity across your business, and communicating your values and vision, is the first step in obtaining new custom.

If your business is in need of a new or stronger identity, we can develop consistent and effective online or printed branding to give clarity to your business offer and drive revenue growth. We can carry out bespoke market research projects and can champion marketing initiatives to give you the competitive edge.

Our professional alliances include experts in marketing and branding, graphic design and website development, through to interior designers. We can develop or enhance your company identity from premises design all the way through to the style of service you offer.

Client Testimonials

“ James was able to assist my business across several areas, improving systems, operational activity, health and safety, HR issues and an overall support in pressured times. ”

— A. Mayland, Vittles

“ A complex hotel audit was professionally executed...A truly professional outfit with hospitality and good practice at the heart of it all!”

— Peter Martin, General Manager, The Croft Hotel

“ Excellent understanding of the legal requirements within the catering industry...We would recommend cena to anyone needing HR support tailored to suit the needs of their business.”

— D. Spanier, Abbeydale Golf Club

“ We hired James to create some teaching material...and highly recommend him for his professionalism and industry knowledge. Top Qualities: Great Results, Expert, High Integrity.”

— Anne-Marie McDermott, Lecturer, Coventry University College

“ We commissioned Cena to implement a group Food Safety System...We were very impressed by Cena's "can do" attitude, pragmatic approach, and importantly their ‘after care service'”

— Richard Cooke, Group Business Development Manager, Options Group

“ …I found James to be very responsive and flexible in his approach to meeting our exact requirements. His knowledge of food safety and assessment criteria has proved most valuable…”

— Mark Wilson, Head of Products, The Test Factory

“ enthusiastic training provider, adapting the courses to fit in with the needs of the business and giving full support to the trainees throughout. ”

— C. Wilson, Director, Lynx Services