Mystery Diner / Quality Audits | Hospitality Consulting Services

Mystery Diner / Quality Audits

Consulting Services

Continual review and improvement of your product and service offering is a key tool in meeting service standards and customer satisfaction.

To ensure the consistent quality of your products and services, we can implement mystery diner or shopper programmes. We will carry out regular audits to monitor your business, focusing on customer service, product quality, value for money, facilities, and operational efficiencies. Our audits can be tailored to suit your specific brand standards and all our auditors are experts within their chosen fields.

We conduct the following quality audits:
• Mystery diner audits
• Mystery shopper audits
• Food safety audits
• Health & safety audits
• HR audits
• Financial audits
• Sustainability audits
• Food waste audits

We provide comprehensive coverage across Sheffield and Yorkshire for our mystery diner and mystery shopper programmes. All of our audits can also be conducted on a national scale.

Please get in touch to find out more about how we can help improve your business performance and profitability.

Client Testimonials

“ Excellent understanding of the legal requirements within the catering industry...We would recommend cena to anyone needing HR support tailored to suit the needs of their business.”

— D. Spanier, Abbeydale Golf Club

“ enthusiastic training provider, adapting the courses to fit in with the needs of the business and giving full support to the trainees throughout. ”

— C. Wilson, Director, Lynx Services

“ A complex hotel audit was professionally executed...A truly professional outfit with hospitality and good practice at the heart of it all!”

— Peter Martin, General Manager, The Croft Hotel

“ We commissioned Cena to implement a group Food Safety System...We were very impressed by Cena's "can do" attitude, pragmatic approach, and importantly their ‘after care service'”

— Richard Cooke, Group Business Development Manager, Options Group

“ We hired James to create some teaching material...and highly recommend him for his professionalism and industry knowledge. Top Qualities: Great Results, Expert, High Integrity.”

— Anne-Marie McDermott, Lecturer, Coventry University College

“ …I found James to be very responsive and flexible in his approach to meeting our exact requirements. His knowledge of food safety and assessment criteria has proved most valuable…”

— Mark Wilson, Head of Products, The Test Factory

“ James was able to assist my business across several areas, improving systems, operational activity, health and safety, HR issues and an overall support in pressured times. ”

— A. Mayland, Vittles