Hospitality Industry Newsletter - March 2013

Hospitality Industry Newsletter - March 2013

NewsPosted on 11th March 2013

Roller-coaster few weeks for the hospitality industry

Highs and lows of the last few weeks have made it challenging for hospitality and catering operators, yet great opportunities are still available for businesses to succeed.

These last few weeks have seen customers lose confidence in food businesses through issues such as the horsemeat scandal and food poisoning outbreaks.

With doubts over the content and/or quality of food available to consumers, there has never been a more important time to embrace locally sourced, traceable produce. Restaurants and food businesses should be assessing the viability of sourcing closer to home; and where this is possible, ensuring that customers are fully aware in order to capitalise on the growth of traceable, sustainable food.

With the recent outbreaks in food poisoning, ranging from several closures of local fast-food outlets, through to a multiple outbreak in the worlds best restaurant, operators should also be questioning the effectiveness of their operating procedures. Further information on food safety is available in the article below.

On a positive note, our local city of Sheffield has been ranked number 1 in the country for hotel service!

In a recent survey by, combining the results of thousands of customer reviews, Sheffield ranked top. Not only did a Yorkshire city come first, but three out of the top five towns also hail from this fine region, with Leeds and York coming third and fourth respectively. What does this mean for our region? Read more below.

Don’t forget to keep up to date with our open training courses…further details below.

Latest articles, training and events…

The importance of food safety management…
As further Sheffield food businesses close due to sub-standard food safety procedures, having the right procedures & training is essential.

Read more…

Yorkshire leading the way in customer service.
In a recent survey Sheffield has been ranked number 1 in the UK for hotel service! Yorkshire leads the way with 3 towns in the top five rankings.

Read more…

Our next FOOD SAFETY course is on April 9th.
Read More…

Our next CUSTOMER SERVICE course is on May 15th.
Read more…
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