Olympic quality training opportunities for local firms

Olympic quality training opportunities for local firms

NewsPosted on 18th May 2012

With less than 75 days left until the 2012 Olympic Games, more details are now emerging on how the event is shaping up and the potential opportunities for local Sheffield businesses.

Olympic training teams have now secured their training camps, so they can get into shape for the big event and acclimatise to UK conditions before moving to the Olympic Village in July 2012. And it’s not just London that will be welcoming extra visitors – Sheffield will hold training camps for 15 teams, from countries including Russia, Canada, Brazil and the USA . This is a great opportunity for local enterprising businesses to think beyond winning a service contract and explore cultural marketing opportunities that enlighten and benefit the community.

To help local companies maximise these opportunities and offer a world-class welcome, cena hospitality is running a series of WorldHost customer service training programmes that are recognised world-wide. Originally developed in Canada, WorldHost proved extremely successful in preparing hospitality and tourism staff and volunteers to provide an excellent welcome and service during the 2010 Vancouver Winter Olympics Games.

WorldHost has recently been awarded the London 2012 Inspire mark by LOCOG (the London Organising Committee of the Olympic Games and Paralympic Games). WorldHost training will be offered to tens of thousands of employees and contractors’ staff who will be working at the Olympic and Paralympic venues.

WorldHost also has the backing of the Institute of Directors and leading businesses including McDonald’s, who will be embedding the WorldHost customer service training in their employee development programme, and Flybe.

The WorldHost training delivered by cena hospitality covers the key principles of customer service, focusing on providing participants with the invaluable skills and techniques that are the fundamentals of service professionalism. The training is highly interactive, engaging and energetic; and is suitable for all industries where front-line customer service is essential to business success.

More information on the Principles of Customer Service course is available at http://www.cenahospitality.com


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James Ellerby
cena hospitality
07810 098452
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