Bespoke Employee Training | Hospitality Training Services

Bespoke Employee Training

Training Services

Your employees are the best ambassadors of your business and their performance is essential to the success of your business.

We run generic and bespoke training courses to all customer facing employees within hospitality operations, including waiters, bartenders, chefs, receptionists, and housekeepers. Our services can be tailored to your precise brand standards and can be complemented with a range of specific training courses, some of which are listed below:

  • Customer service
  • Restaurant service
  • Bartending and cocktail service
  • Wine and spirits
  • Barista
  • Complaint handling
  • Food safety

We can create bespoke employee development programmes which can be implemented to ensure the consistent development of all your future employees and support constant, long term business performance.

Client Testimonials

“ Excellent understanding of the legal requirements within the catering industry...We would recommend cena to anyone needing HR support tailored to suit the needs of their business.”

— D. Spanier, Abbeydale Golf Club

“ …I found James to be very responsive and flexible in his approach to meeting our exact requirements. His knowledge of food safety and assessment criteria has proved most valuable…”

— Mark Wilson, Head of Products, The Test Factory

“ A complex hotel audit was professionally executed...A truly professional outfit with hospitality and good practice at the heart of it all!”

— Peter Martin, General Manager, The Croft Hotel

“ We commissioned Cena to implement a group Food Safety System...We were very impressed by Cena's "can do" attitude, pragmatic approach, and importantly their ‘after care service'”

— Richard Cooke, Group Business Development Manager, Options Group

“ We hired James to create some teaching material...and highly recommend him for his professionalism and industry knowledge. Top Qualities: Great Results, Expert, High Integrity.”

— Anne-Marie McDermott, Lecturer, Coventry University College

“ James was able to assist my business across several areas, improving systems, operational activity, health and safety, HR issues and an overall support in pressured times. ”

— A. Mayland, Vittles

“ enthusiastic training provider, adapting the courses to fit in with the needs of the business and giving full support to the trainees throughout. ”

— C. Wilson, Director, Lynx Services

Worldhost Licensed Trader, Chartered Institute of Environmental Health - CEIH Registered Centre, Aim Awards, NOCN