Welcome
We are an independent consultancy, specialising in the hospitality, catering and tourism industries. Our expertise is within restaurant, bar and hotel operations. Our focus is on providing management consulting and training services, dedicated to helping build successful and professional teams, and enhancing the performance and profitability of your business.
Get in touch
For a free no-obligation discussion about your needs, or to ask any questions about our services please get in touch.
Consulting Services
New Business Support
Whether you're planning on opening a new business or seeking to refurbish and relaunch an existing site, we can assist you throughout the process.
Management Services
To achieve business goals management must be effective in controlling profitability, optimising employee performance and enriching business reputation
Human Resources
Complying with employment legislation and meeting the needs of your team, their welfare and development, is vital for stability and productivity.
Recruitment and Training
Your employees are the best ambassadors of your business. Effective employee selection and training is therefore crucial to business success.
Food Safety / Health & Safety
Ensuring legal compliance along with the welfare and safety of employees and customers is of critical importance to the success of every business.
Mystery Diner / Quality Audits
Only by truly understanding your customers experience of your products and services can your business wholly meet their expectations.
Cost Control
Labour and product costs directly influence profits; managing these effectively can greatly enhance business performance.
Business Analysis / Business Health Check
Understanding your current business performance is essential in identifying cost savings and opportunities for growth and increased profitability.
Marketing and Design
The image you portray to your customers, through your business identity and communication, sets the tone for their expectations.
Training Services
Managing the Delivery of Customer Service
A one day course to provide managers with the skills to manage customer service delivery.
Appraising and Developing Staff
A one day course to identify and develop managers skills in appraising and developing staff.
Key Principles of Management & Leadership
A one day course to identify and develop the key skills required by managers and supervisors.
Accredited Training: Principles of Management Programme (PMP)
Principles of Management: A short, 3 day training course to provide the fundamental skills and knowledge required to be an effective manager.
Accredited Customer Service Training
We are proud to deliver WorldHost customer service courses, the recognised programme for the London 2012 Olympics.
Online Assessment & E-learning
Understanding your current and future employees knowledge and competence helps to identify specific training needs and can save unnecessary expense.
Bespoke Employee Training
Are your employees delivering the standards your business deserves? Ensure they have the correct skills and knowledge to realise your business goals.
Bespoke Management Training
Effective leadership is vital to achieving successful business performance. Our training services support managers to realise their full potential.
Accredited Food Safety Training
Everyone who works with food has a responsibility to ensure the food they prepare and serve is safe to eat.
Client Testimonials
“ ...an enthusiastic training provider, adapting the courses to fit in with the needs of the business and giving full support to the trainees throughout. ”
— C. Wilson, Director, Lynx Services
“ A complex hotel audit was professionally executed...A truly professional outfit with hospitality and good practice at the heart of it all!”
— Peter Martin, General Manager, The Croft Hotel
“ …I found James to be very responsive and flexible in his approach to meeting our exact requirements. His knowledge of food safety and assessment criteria has proved most valuable…”
— Mark Wilson, Head of Products, The Test Factory
“ James was able to assist my business across several areas, improving systems, operational activity, health and safety, HR issues and an overall support in pressured times. ”
— A. Mayland, Vittles
“ Excellent understanding of the legal requirements within the catering industry...We would recommend cena to anyone needing HR support tailored to suit the needs of their business.”
— D. Spanier, Abbeydale Golf Club
“ We hired James to create some teaching material...and highly recommend him for his professionalism and industry knowledge. Top Qualities: Great Results, Expert, High Integrity.”
— Anne-Marie McDermott, Lecturer, Coventry University College
“ We commissioned Cena to implement a group Food Safety System...We were very impressed by Cena's "can do" attitude, pragmatic approach, and importantly their ‘after care service'”
— Richard Cooke, Group Business Development Manager, Options Group